Amazon’s Fire TV is the best way to watch the high-quality streaming service in your home but do not have much interest in Netflix. The design is very simple that can be very effective and never comes up with any problems. Your task is to just plug it into your smart TV and you are good to go. It allows you to access quality content with the help of your fingertips whenever you want.
Having said that, we do know that you are not here to learn about the normal things. Unluckily, even the most reliable devices will sometimes stop working. Unfortunately, this issue is not a big one and it should be easy to fix the comfort of your own house. In this article, you will learn how to do that.
Amazon Fire TV Remote App Keeps Disconnecting
After going through different forums and discussions, it seems that there are a few users who experience this same problem. Your Amazon Fire TV Remote App keeps disconnecting and causing inconvenience.
It can be very difficult for you when it comes to settle down for a nice, quiet evening on the couch. So, we will help you to get the different methods to fix it, you need to go through some steps to fix it.
None of these solutions will need a high level of expertise. So, if you are thinking that you might not be able to follow these instructions, do not be upset. We will not ask you to go ahead and do anything to take it apart or perform anything that can damage your equipment. Having said that, let’s get started with our first solution.
1. Restart the whole system
In this condition, the problems can be caused due to a minor glitch or bug. There are different methods to diagnose them, with the easiest way is to restart the whole system that is having trouble. If you have not done it yet, just follow the steps below and you will be able to do it easily.
- To reboot it, you will have to hold down the Select button on the remote for around 5 seconds to go into repair mode.
- Once you have done it, simultaneously press down and hold in the ‘+’ and the Select button for at least 5 seconds. This should restart the device.
- After that, you need to visit the Settings into System, and then finally hit the Restart option.
- Even though the restart is now technically completed, our recommendation is to unplug the TV you are using from its power source and leave it as it is for a minute before starting it again.
That is how it is done. Once it is completed, it is more likely that everything will start working fine. If not, you need to go through other troubleshooting methods in this guide.
2. Make sure your internet connection is perfect
Another common reason why this happens is a poor internet connection. The good part is it is very easy to diagnose. Firstly, you should perform an internet speed test.
If you are doing to for the first time, you have to go to your browser and search for “internet speed test”. You will get a list of websites that are giving away this service without charging anything. If you need our recommendation, we generally use Ookla.
If you observe that you are not getting the speed that you were promised, you need to take a few steps to fix it. Restarting your router is always a good start as it refreshes the device and it will work better after that.
The reason can be the router is too far away from the TV as well – if your internet is fine. However, the router related problem can be causing these problems and it needs a simple setting that you may have to turn on.
Almost all modern routers have the feature of broadcasting a signal across two different frequencies; 2.4GHz and 5GHz. A few people will automatically change to the 5GHz channel, but it may not be the ideal option.
Most smart devices perform far better when they are on the 2.4GHz band. So, my recommendation is to go into your router’s settings and changing this back to see if anything happens.
3. Delete the app and Reinstall it
This leads us to the theory that the whole problem is associated with the bug or a glitch, there is a high chance the app is causing the issue. So, our recommendation is to clear the cache of the app and then install the latest version or update it to the latest one, this is the quickest way to do it.
The ideal way is you completely delete the app from your phone, and give your phone a quick restart. Then, visit the app store on your phone/device and find the app by searching for it, installing it again. This process will help you to get the latest version of the app and that will also get rid of the bugs. In some cases, this might be the only thing that can solve it.
